1. General Information
As a data controller, we are legally required under applicable gambling and regulatory frameworks to collect and process personal data in order to provide gaming services and related features to our players.
This Privacy Policy explains what personal data we collect, the reasons for collecting it, how it is used, and the circumstances under which it may be shared.
The website freshbetsports.com is owned and operated by Ryker B.V. (registration number: 154186), with a registered address at Abraham Mendez Chumaceiro Boulevard 50, Willemstad, PO Box 4750, Curaçao. Ryker B.V. operates through its payment agent Ryker Development Limited (registration number: HE412288), registered at Griva Digeni 81, Marinos Court, 1st & 2nd Floor, 6043 Larnaca, Cyprus.
Ryker B.V. is incorporated under the laws of Curaçao and operates under gaming license No. 1668/JAZ, issued and regulated by the Government of Curaçao, with a registered address at Pareraweg 45, Curaçao.
By creating a Player Account on the Website, you confirm that you have read, understood, and accepted this Privacy Policy. If you do not agree with its terms or do not wish to provide the required personal data, you should refrain from using the Website and its services.
This Privacy Policy forms part of the agreement between you and the Company. We may update this Policy from time to time. Continued use of the Website after any updates constitutes acceptance of the revised Policy.
2. Personal Information We Collect
We may collect and process the following categories of personal data, including but not limited to:
- Information provided during account registration or later updates (e.g. full name, date of birth, email address, phone number)
- Communications with us via email, live chat, web forms, or other channels
- Player Account activity and transaction history
- Login details and technical data, including IP address, GeoIP location, device and browser information, activity logs, and traffic data
- Verification documents requested for identity checks, payment processing, or anti-fraud procedures (e.g. ID documents, payment confirmations, bank statements)
- Participation in surveys or customer feedback initiatives (optional)
3. Purpose of Data Processing
We process personal data to provide and maintain our services, including for the following purposes:
- Processing bets, deposits, withdrawals, and payment transactions
- Managing and administering Player Accounts
- Providing customer support and account assistance
- Verifying identity and complying with KYC requirements
- Sending promotional communications where consent has been provided
- Meeting legal and regulatory obligations, including AML and CFT compliance
- Preventing fraud, abuse, and unlawful activities
- Performing statistical analysis and market research using aggregated data
4. Marketing Communications
Unless you opt out, we may use your contact details to send information about promotions, products, and services offered by the Company or selected partners.
You may withdraw your consent at any time via your account settings or by contacting customer support at [email protected].
By accepting prizes or winnings, you agree that your username or nickname may be used for promotional purposes without additional compensation, where permitted by law.
5. Collection of Data from Third Parties
We do not collect personal data without your knowledge. However, certain data may be collected automatically through your interaction with our services.
We may also receive personal data from trusted third-party providers such as payment processors, fraud prevention services, and technical support partners. Any data obtained in this way is processed in accordance with this Privacy Policy and applicable data protection laws.
6. Data Recipients and Transfers
Your personal data may be shared within our corporate group and with authorized business partners who assist in delivering our services.
Access to personal data is limited to employees and contractors who require it for operational, compliance, or support purposes, including compliance officers, fraud analysts, payment teams, and customer support staff. All such individuals are bound by confidentiality obligations.
Data may be transferred within the EU, EFTA, or to countries outside the EEA where appropriate safeguards are in place. By using the Website, you consent to such transfers.
7. Disclosure to Third Parties
We do not sell or rent personal data.
Personal data may be disclosed only in the following circumstances:
- Where required by law or regulatory authorities
- To payment processors to complete transactions
- To comply with licensing and legal obligations
- To prevent fraud or protect the safety of users or the Company
- To marketing service providers where consent has been given
- With your explicit consent
If the Company undergoes a corporate restructuring, merger, or acquisition, personal data may be transferred as part of that process. Users will be notified in advance where required.
Our Website may contain links to third-party websites. We are not responsible for their privacy practices.
8. Data Retention
Personal data is retained for as long as required by law and regulatory obligations.
In accordance with AML regulations, we are required to retain certain player data for a minimum of five (5) years after the last transaction or account closure. Requests for data deletion cannot be fulfilled before this period expires.
9. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
Player Accounts are protected by login credentials and may include two-factor authentication (2FA). You are responsible for maintaining the confidentiality of your login information.
10. Your Rights and Contact Details
You may contact us at any time to:
- Confirm the accuracy of your personal data
- Request updates or corrections
- Inquire about how your data is used
- Withdraw marketing consent
Requests may require identity verification.
Our Data Protection Officer (DPO) can be contacted at [email protected].
You also have the right to lodge a complaint with a data protection authority under Article 77 of the GDPR.
11. Cookie Policy
We use cookies and similar technologies to improve Website functionality and user experience.
Cookies may be categorized as:
- Essential cookies – required for basic Website operation
- Functional cookies – store preferences such as language or session data
- Advertising cookies – measure marketing effectiveness and traffic sources
Third-party providers may also place cookies on the Website. Their data processing is governed by their respective privacy policies.
You can manage or disable cookies via your browser settings. However, disabling cookies may limit Website functionality.
